Mail Server Whitelist Request

USE THIS FORM IF:
  • You are (or someone sending mail to you is) receiving the specific error "Unauthenticated mail not allowed from this range"
  • You are sending email from another mail server when receiving this message OR
  • Someone who is sending mail to you from another mail server is receiving this message
DO NOT USE THIS FORM IF:
  • You're just not receiving expected emails (without the above error message)
  • You are attempting to send mail through your MXroute account (this means you did not authenticate with user/pass)
  • You need general help with missing emails
  • You're experiencing any other email delivery problems

Purpose: This form is specifically for whitelisting legitimate mail servers that are on networks which typically send spam. If you or your sender are receiving the error "Unauthenticated mail not allowed from this range", this form will help resolve that specific issue.

Current Processing Time

Current estimated wait time: Approximately 8 hours

Enter a valid IPv4 address
Enter a valid domain name
Note: Requests that do not match the criteria above will be discarded. Multiple misuse of this form may result in your IP being blocked.